Terms & Conditions

1. Acceptance

By using this website or engaging Glow Haven LLC, you agree to these terms. If you do not agree, please do not use the site or our services.

2. Website use

Content on this site is provided for general information. You may not misuse the site, attempt to gain unauthorised access, or reproduce substantial portions of its content without written permission.

3. Scope of services

Consulting services are defined in a written proposal or engagement agreement covering deliverables, timeline, and fees. That agreement takes precedence over any description on this website. Work outside the agreed scope is quoted and agreed separately before it begins.

4. Client responsibilities

• Provide accurate, complete information and timely access to relevant records.
• Make available the personnel needed for interviews and review sessions.
• Make decisions at agreed review points so the engagement can proceed.

Delays caused by unavailable information or personnel may extend timelines.

5. Fees and payment

Package fees are payable in advance unless otherwise agreed in writing. Custom engagements may be invoiced in stages. Amounts shown are in US dollars and exclude any applicable taxes.

6. Intellectual property

Deliverables prepared specifically for you become your property on full payment. Glow Haven LLC retains ownership of its underlying methods, templates, frameworks, and general know-how, and may reuse them on other engagements. Website content, branding, and marks remain the property of Glow Haven LLC.

7. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. A separate mutual confidentiality agreement is available on request.

8. No guarantee of results

Consulting services are advisory. Glow Haven LLC does not guarantee any specific revenue, profit, funding, valuation, or other business outcome. Results depend on your execution and on factors outside our control.

9. Limitation of liability

To the maximum extent permitted by law, Glow Haven LLC is not liable for indirect, incidental, consequential, or lost-profit damages. Our total aggregate liability arising from an engagement is limited to the fees paid to us for that engagement. Nothing in these terms limits liability that cannot lawfully be limited.

10. Termination

Either party may terminate an engagement with written notice. Fees for work performed up to termination remain payable, and refunds are handled under our Refund & Cancellation Policy.

11. Governing law

These terms are governed by the laws of the State of Rhode Island, United States, and the courts of Rhode Island have exclusive jurisdiction over any dispute.

12. Changes

We may update these terms from time to time. The version published on this page at the time you engage us applies to that engagement.